Grievance Redressal

If something has gone wrong — a missing issue, a billing error, a data concern or objectionable content — we want to hear it and fix it quickly.

How to raise a grievance

Email Contact@focussine.com with the subject line 'Grievance', or call 9731077310 / 9035304477 between 10:00 and 18:00 IST on working days.

Please include your name, registered phone number, order reference where applicable, and a clear description of the issue with any supporting photographs or screenshots.

Grievance Officer

Grievance Officer, Limmata International

No. 651, Kiran Arcade, 27th Main, Sector-1, HSR Layout, Bangalore – 560102, Karnataka, India

Email: Contact@focussine.com

Resolution timelines

We acknowledge every grievance within 48 hours of receipt.

We aim to resolve most issues within 15 working days, and never later than 30 days from the date of receipt.

Escalation

If you are not satisfied with the outcome, reply to the same email thread requesting escalation. Your case will be reviewed by a senior member of the editorial and operations team.

Last updated: 1 January 2026

Limmata International · No. 651, Kiran Arcade, 27th Main, Sector-1, HSR Layout, Bangalore – 560102 · Contact@focussine.com · 9731077310 / 9035304477