At Focussine (Ace Attenci Research Center Bangalore), we strive to provide our subscribers with the highest quality content to enhance focus and cognitive abilities among youngsters. We value our subscribers and are committed to ensuring your satisfaction with our focus magazine, Focussine. This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions for cancelling your subscription and requesting a refund.

1. Overview

This Policy applies to all subscription plans for the Focussine magazine offered through our website (www.focussine.com). By subscribing to our magazine, you agree to be bound by this Policy. If you do not agree with this Policy, please do not subscribe to our magazine.

2. Subscription Cancellation

If, for any reason, you are not satisfied with your subscription to Focussine, you have the right to cancel your subscription within three (3) months of the initial subscription date. Our cancellation policy is designed to be hassle-free, with no questions asked.

2.1 How to Cancel Your Subscription

To cancel your subscription, please follow these steps:

• Contact Us: You can cancel your subscription by contacting our customer support team via email at support@focussine.com. Please provide your subscription details, including your name, email address, and subscription ID.
• Request Cancellation: In your communication, clearly state that you wish to cancel your subscription and request a refund.

2.2 Cancellation Confirmation

Once we receive your cancellation request, our customer support team will process it promptly. You will receive a confirmation email acknowledging your cancellation request. Please allow us to have a time span of 15 to 30 days to process your cancellation.

3. Refund Policy

We offer a full refund to subscribers who cancel their subscription within three (3) months of the initial subscription date. Our refund policy is straightforward and designed to ensure your satisfaction.

3.1 Eligibility for Refund

To be eligible for a full refund, the following conditions must be met:

• You must cancel your subscription within three (3) months of the initial subscription date.
• The cancellation request must be submitted through our customer support channels as specified in Section 2.1.

3.2 Refund Process

Once your cancellation request is confirmed, we will process your refund. Please note the following details about the refund process:

• Full Refund: You will receive a full refund of the subscription fee paid at the time of subscribing.
• Refund Method: Refunds will be issued using the same payment method that was used to make the original purchase. If this is not possible, our customer support team will work with you to determine an alternative refund method.
• Processing Time: Refunds are typically acknowledged within seven (7) business days of confirming your cancellation request. However, it may take additional time (about 30 days or so) for the refunded amount to appear in your account, depending on your payment provider.

4. Non-Refundable Items

Certain items and services are non-refundable, including but not limited to:

• Promotional or discounted subscriptions that explicitly state they are non-refundable.
• Additional services or products purchased separately from the main subscription.

5. Changes to the Cancellation and Refund Policy

We reserve the right to modify this Policy at any time. Any changes to this Policy will be posted on our website and will be effective immediately upon posting. We encourage you to review this Policy periodically to stay informed about any updates. Your continued use of our Services after any changes to this Policy constitutes your acceptance of the revised Policy.

6. Contact Us

If you have any questions or concerns about this Cancellation and Refund Policy, or if you need assistance with cancelling your subscription or requesting a refund, please contact us at:

Email: support@focussine.com

7. Customer Satisfaction

At Focussine, customer satisfaction is our top priority. We are committed to providing our subscribers with high-quality content and exceptional customer service. If you have any feedback or suggestions on how we can improve our services, please do not hesitate to contact us. Your input is invaluable in helping us enhance our offerings and better serve our community.

8. Frequently Asked Questions (FAQs)

8.1 Can I cancel my subscription after three months?

Yes, you can cancel your subscription at any time. However, cancellations made after the three-month period will not be eligible for a full refund. We encourage you to review our magazine and make any cancellation requests within the initial three months to take the advantage of our full refund policy.

8.2 How will I know if my cancellation request has been received?

Upon receiving your cancellation request, our customer support team will send you a confirmation email. If you do not receive a confirmation email within seven (7) business days, please contact us to ensure your request has been received and is being processed.

8.3 Can I get a refund for a promotional or discounted subscription?

Refunds for promotional or discounted subscriptions will be subject to the terms and conditions specified at the time of the offer. Please review the specific terms of any promotional or discounted subscriptions to determine eligibility for a refund.

8.4 What if I am not satisfied with the refund amount?

If you have any concerns or issues with the refund amount, please contact our customer support team. We are committed to resolving any disputes and ensuring your satisfaction with our services.

8.5 How can I provide feedback about the magazine?

We welcome and appreciate your feedback. You can provide feedback by contacting our customer support team via email at support@focussine.com. Your feedback helps us improve our content and services to better meet the needs of our subscribers.

Thank you for choosing Focussine. We are dedicated to providing you with valuable content and excellent customer service. If you have any questions or need assistance, please do not hesitate to contact us.